Return and Refund Policy
Last updated: 16-Jan-2025
Thank you for choosing Prajñā Consultancy. Please review our Return and Refund Policy carefully before purchasing any services or subscriptions.
Interpretation and Definitions
Interpretation
Words with initial capital letters have specific meanings defined below. These definitions shall have the same meaning regardless of their use in singular or plural forms.
Definitions
- Company (referred to as "the Company," "We," "Us," or "Our") refers to Prajñā Consultancy.
- Services refer to the consultancy, subscription plans, or any non-tangible digital offerings provided by Us.
- Subscription means a recurring payment model for accessing specific Services provided by Us.
- You means the individual accessing or using the Service, or the company or legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Final Sale Policy
All purchases of Services or Subscriptions are final and non-refundable. By completing a purchase, You acknowledge and agree to this policy.
Exceptions
Refunds will only be issued under the following exceptional circumstances:
- The Service was not provided or accessible due to an error on Our end, and no resolution was possible within a reasonable timeframe.
- Billing errors, such as duplicate charges or incorrect amounts. In such cases, We will issue a refund or adjustment upon verification.
Subscription Cancellations
You may cancel Your Subscription at any time. However, cancellation will only take effect at the end of the current billing cycle. No refunds or prorated credits will be provided for unused time in the billing cycle.
Requesting Refunds or Support
If you believe you qualify for an exception, please contact Us with the following details:
- Your name and email address
- Transaction ID or payment reference
- A detailed description of the issue
Contact Us at: care@webprajna.com
Resolution Timeline
We aim to resolve all refund or billing inquiries within 14 business days from the date of Your request. Any refunds approved will be processed using the same payment method used for the original transaction.
Contact Us
If you have any questions about this policy or require assistance, please reach out:
- By email: care@webprajna.com
- By Phone: +91 7567 PRAJNA (772562)